Shipping & Returns
Delivery, freight, damages and returns — in the level of detail a practice manager actually needs.
Last updated: January 12, 2026. This document applies to http://sandbox.wiscomed.com/ and to business conducted by Bayline Clinical Supply Co..
1. Delivery areas and times
| Zone | Coverage | Transit | Charge |
|---|---|---|---|
| Will-call | 1063 Mapleview Drive, Tarpon Springs | Same day, Mon–Fri 8:00–17:00 | Free, no minimum |
| Zone 1 | Pinellas & Pasco County | Next business morning | Free over $250, otherwise $19 |
| Zone 2 | Hillsborough, Hernando, Polk | 1–2 business days | Free over $400, otherwise $29 |
| Zone 3 | Rest of Florida | 2–4 business days | Freight at cost, no handling markup |
Orders placed before 2:00 PM ET on stocked items ship or route the same business day.
2. Refrigerated and hazardous items
Cold-chain products travel in validated coolers with data loggers and require a signature. Someone must be available to receive them; we will not leave them at a door. Hazardous or regulated items ship under carrier rules and may require additional lead time.
3. Backorders and substitutions
If a line is unavailable we contact you before shipping with clinically equivalent alternatives and the price difference in writing. We never substitute without approval. Partial shipments carry no additional freight charge.
4. Damage, shortage and errors
Note visible damage or shortage on the delivery paperwork, or report it within three business days. Send a photograph where possible. We credit or replace immediately and pursue the carrier claim ourselves. Errors on our side never carry a restocking fee and we collect the item on our next route.
5. Return window and conditions
Returns are accepted within 30 days of invoice on items that are unopened, in original packaging, in current dating, and not sterile, refrigerated, hazardous or special-order. A 15% restocking fee applies to buyer-error returns. Request a return authorisation number first by emailing welcome@sandbox.wiscomed.com; unauthorised returns cannot be credited because we cannot verify storage conditions.
6. Non-returnable items
- Sterile products where the package has been opened or the seal broken
- Refrigerated or temperature-controlled products
- Dated products within 90 days of expiry
- Special-order, custom-configured or non-stock items
- Hazardous materials and controlled shipping categories
- Opened instrument sets and single-use devices
7. Equipment returns
Installed durable equipment is generally non-returnable once assembled and in-serviced, except for a defect covered by the manufacturer's warranty. Uninstalled, uncrated equipment may be returned within 14 days subject to a 20% restocking fee plus freight both ways.
8. Credits
Approved credits are issued to the account within five business days of receipt and inspection, applied against the next invoice or refunded to the original payment method on request.
Questions about this document? Write to welcome@sandbox.wiscomed.com, call 727-944-6902, or send mail to Bayline Clinical Supply Co., 1063 Mapleview Drive, Tarpon Springs, FL 34689.