Frequently asked questions
Eighteen questions we get most often, answered the way we would answer them on the phone. If yours is not here, call 727-944-6902.
Ordering
Do you have an order minimum?
No minimum for will-call pickup at our Tarpon Springs warehouse. Delivery inside Pinellas and Pasco County is free on orders over $250; below that we add a flat $19 route fee. Freight elsewhere in Florida is quoted at actual cost with no handling markup.
How do I place an order?
Phone, email or text your rep. Most accounts send a short list and we confirm price and delivery date the same day. We deliberately do not force customers through a portal, though we can set up recurring standing orders that need no action from you at all.
What is your cut-off time for same-day dispatch?
2:00 PM Eastern for stocked items. Orders after that are picked overnight and go out on the first morning route.
Can you match a quote from another distributor?
Often, and we will tell you plainly when we cannot. Send the competing quote with the item numbers. If they have a genuinely better contract price on a line, we will say so rather than pad another line to compensate.
Do you sell to individuals or the public?
We supply licensed healthcare practices, facilities and agencies. Some general wellness and mobility items can be sold to individuals; regulated devices cannot. Call and we will tell you which category your item falls into.
Billing
What payment methods do you accept?
Purchase orders on approved credit, ACH, business check, and Visa, Mastercard and American Express. Card payments above $2,500 carry a 2.4% processing surcharge, disclosed on the quote.
What are your terms?
Net 30 after a credit application, which takes about two business days. New accounts can start on card or prepay while the application is processed.
Do prices change without notice?
Manufacturer costs move, especially on gloves, paper goods and anything with a nitrile or resin component. Contract items are held for the contract term. Non-contract price increases are communicated before they appear on an invoice.
Is there a fuel or delivery surcharge?
No fuel surcharge. The only delivery fee is the $19 route fee on local orders under $250, and freight at cost for out-of-area shipments.
Delivery & returns
How fast is delivery?
Next business morning for Pinellas and Pasco on stocked items. Two business days for Hillsborough, Hernando and Polk. Statewide freight is typically two to four business days.
What if something arrives damaged?
Note it on the delivery paperwork or tell us within three business days. We credit or replace immediately and handle the carrier claim ourselves — that is not the customer's job.
Can I return an item I ordered by mistake?
Unopened, non-sterile, non-refrigerated, in current dating, within 30 days — yes, with a 15% restocking fee. Errors on our side carry no fee. Full detail is on our Shipping & Returns page.
Do you deliver to residential addresses?
For home health and hospice accounts, yes, including DME setup in the patient's home with family instruction.
Service & equipment
Can you service equipment you did not sell us?
Yes, and most of what we service was bought elsewhere. Autoclaves, exam tables, centrifuges, vitals monitors, defibrillators, dental chairs, vacuum systems, vaccine refrigerators and procedure lights.
Do you provide loaner equipment during repairs?
Where we have a unit in the pool — most commonly tabletop autoclaves and spot-check vitals monitors — and always for Complete-tier service customers.
Will your documentation satisfy our accreditation survey?
Our PM reports include device, serial, location, test values, tolerances, pass/fail, technician name and next due date, and we archive them for seven years. Customers have used them in AAAHC, Joint Commission and state inspections. We cannot guarantee any surveyor's conclusion, but we have never had a report rejected as inadequate.
How quickly can a technician get to us in an emergency?
Same-day triage by phone in every case. On site the same day in Pinellas and Pasco where the schedule allows, otherwise next business morning. Our 2025 average from call to on-site in Pinellas was 4.3 hours.
Do you install and in-service new equipment?
Yes, and it is included in our equipment quotes: delivery, uncrating, assembly, calibration where applicable, staff in-service and removal of the old unit.
Company
Who owns Bayline?
Joe Bombardier founded the company in 2009 and still owns and runs it. We are not part of a buying group roll-up or a private-equity portfolio.
Are you a manufacturer?
No. We are an independent distributor and service provider. We resell products from established manufacturers and make no clinical claims beyond the manufacturer's own labeling and instructions for use.
Do you handle patient health information?
No. We store business contact and order information only. We do not request, receive or process protected health information, and we ask customers not to send it to us.
Where are you located?
1063 Mapleview Drive, Tarpon Springs, FL 34689. Will-call desk hours are Monday to Friday, 8:00 to 17:00, with Saturday morning pickup by arrangement.
Still stuck?
Call 727-944-6902 and ask for whichever department you need — orders, biomed or billing. Between 8:00 and 18:00 Eastern a person in the building picks up.
Need a price on a standing order?
Send us last quarter's invoices. We will line-item match what we can, flag what we can beat, and tell you honestly where another distributor is already giving you a better number.